A link has directed you to this review. Its location on this page may change next time you visit. Sounds like false advertising to me. Where should I start? From constant internet drops at least 10 times a day to the internet just killing itself. I have used many providers in my lifetime and I have never encountered an internet provider worse than COX. The worse part of all of this is that I'm stuck with this COX up my anus because of the apartments I live in. Originally I thought Spectrum was bad but this experience had made me appreciate Spectrum so much more.
I wouldn't use COX if it was free unless you want to punch your computer multiple times and punt every cat you see.
Cox Rolls Out 'TV Economy' Cable Package for $35 - Consumer Reports
So I will heavily advise anyone not to use COX not matter what the offer is. Trust me it will save you from doing horrible things. This is absolutely the worst company I have ever had to deal with regarding TV and internet. The streaming is terrible, there is buffering all the time, no matter what the time. They are the highest charging company I have ever dealt with in regards to this type of service. Worse experience in over 40 years. Bad dealings. They did not even inform us that they will charge us with the installation which we can do it by ourselves.
The service is terrible, it doesn't always work and is slow when it does work. They also start charging hidden fees, and your bill goes up exponentially even though the service doesn't get any better or faster. The customer service then lies to you about the fees, although sometimes you can get one removed. Overall, a very poor service for way too much money. For more information about reviews on ConsumerAffairs.
They told me that I am a loyal customer. On my 8th month at new location, then it suddenly stopped working. I had been patiently waiting for almost a month and am begging for the technician service and, they "Auto-cancel the technician visits" 4 times because "Outage in the area", of course without notify me. Every time I call they told me to wait hours. But Outage in the area for a month with NO snowstorm and hurricane???
Yeah right! I finally decided to cancel the service. Do NOT subscribe to Cox. I have had no reliable internet in my own house since July, and I have called tech support eight times and had three technicians come over and the problem still isn't fixed, but they keep charging me for everything! Their modems don't work no matter how many times I trade one in, and I always get the same excuse about the technicians not being able to fix it "They don't actually work for us" , and Cox is the only internet available in my neighborhood, so they know they can charge me hundreds of dollars which they have and still not fix anything!
Plain and simple. Between them not showing up to install my FREE modem that THEY were supposed to provide twice , to charging me and signing me up for a contract I was never told about or aware of.
The bottom line
Just for the fact that customer service sucks and the fees that they tack on are ridiculous. Absolute waste of time and money.
They screw you over with prices and won't lower them after they raise them. They lag on fixing the issues that their fault. Their customer service is bad because the people will argue about your issues instead of listening, Save your money, don't sign a contract with these guys. It does not apply to information collected by any third party, including through any application, feature, service, software or content including advertising that may link to or be accessible from or on the Website. If you choose to take advantage of any third-party offerings, you should read the privacy policies of such third parties.
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